TERMS & CONDITIONS

  1. Pricing: Prices displayed are in Fijian Dollars only and are per person. Prices are valid from 01 April 2021 - 31 March 2022. All prices include 14% Fiji Government taxes & levies (VAT & Environmental and Climate Adaptation Levy). Prices listed as ‘Twin/Double’ are per person based on two people sharing a room or bure and those listed as 'Triple' for three and 'Quad' for four.

  2. Donation: The mandatory contribution to Vinaka Fiji Projects must be paid at the time of booking or on arrival at Port Denarau unless alternative arrangements are agreed to. 

  3. Transfer Cancellations: Vinaka Fiji reserves the right to cancel departures, alter prices, apply a fuel surcharge, arrange alternative transport and vary services as necessary. All transfers and projects are subject to sea and weather conditions and operational requirements. Should adverse conditions prevent operation the customer is responsible at their own cost for their own additional accommodation wherever it may be and/or alternative travel arrangements not organised by the company. Vinaka Fiji shall be the sole judge of when transfers or projects should not operate under this clause.

  4. Children, Schools & Education Packages: All participants in this package must provide a police clearance check or ‘Working with Children’ check from their country of residence. Copies must be received along with the completed registration form at least two weeks prior to commencement of the program.

  5. Age Restriction: Programmes are open to people aged 16 years and older. If under 18, guests will need to have filled in a Parental Consent Form at the time of booking in order to participate. 

  6. Marine Research & Conservation Packages: All participants must be PADI or SSI certified divers. A training and certification course (approx. 5 days) is available through Awesome Adventures Fiji in Fiji prior to your package commencement. This package also includes dive and snorkel gear.

  7. Close-out period: Please be aware that the Voluntourism Programmes close during the festive period from the second week in December and recommence again the second week of January.

  8. School Holidays: During school holidays in Fiji, an alternative education program will be conducted in the village. School terms are available on request.

  9. Briefing: All participants are required to attend a briefing prior to Saturday's departure. We recommend participants arrive in Fiji at least a day prior to commencing their Vinaka Fiji package (i.e. Thursday or Friday) to ensure you are able to attend the Saturday morning briefing at Port Denarau, before boarding the Yasawa Flyer and travelling to your base camp resort at Korovou Eco-Tour Resort or Mantaray Island Resort.

  10. Complimentary coach transfers: These are available for direct transfer after disembarking the Yasawa Flyer from Port Denarau to Nadi International Airport if departing on the evening of your return back to Nadi. This must be booked in advance.

  11. Liability: Where another company or persons operate the tour, activity or excursion, diving, accommodation or shore transfers Vinaka Fiji is only acting as a Sales Agent. Responsibility for the operation and liability for any mishap lies with those operators solely and not with Vinaka Fiji. Vinaka Fiji is not responsible for missed flights or any associated expenses due to late arrival at airline check-in counters.

  12. Visa requirements: It is the responsibility of all customers travelling with Vinaka Fiji to check and adhere to Fiji’s visa requirements.

  13. Travel insurance: There are very limited medical facilities accessible in the Yasawa Islands so if any medical problem arises you will likely need to return to Nadi. If you develop a serious medical problem, you will most likely want to leave Fiji. Sea conditions and sometimes adverse weather can prevent travel on the booked dates as well. It is therefore an essential condition of travelling with Vinaka Fiji that you have a valid travel insurance policy to cover the cost of any emergency medical treatment or accident and to protect customers in the event of a cancellation or delay.

  14.  Booking and Cancellation Policy:

    1. A 10% non-refundable deposit is required to reserve placement on the programme with the balance due one month prior to commencement. Bookings will not be confirmed until full payment has been received.

    2. We will not regard a booking as cancelled unless and until written notice is received by us from you or someone acting on your authority. Cancellation fees apply on the total package price including donation – less than 1-month notice: 25%, less than 14 days’ notice: 50%; less than 7 days’ notice: 100%.

  15. Amendment Policy: Change of booking within 24 hours of travel, including after travel has commenced will incur an FJD$100 amendment fee plus any charges from your base camp hotel. More than 1-month notice prior to commencement of travel: No charge. More than 24 hours notice FJD$20. Please note that amendment fees will be added to any amendment/cancellation fees imposed by the resort(s) affected.

  16. COVID-19 travel disruption: For your peace of mind, we will offer you a full refund or a Future Travel Credit[AF15]  if any of the following circumstances apply to you in the period that is 30 days out from your cruise departure*:

    1. Your home country or state does not allow domestic/ international travel, cruise travel, or Fiji closes its borders in the period that is 30 days out from your departure date.

    2. Local Authorities are restricted to State Governments, Federal Government bodies, and organisations or subsidiaries. E.g., Department of Foreign Affairs and Trade (DFAT).

    3. Final payment remains due 60 days prior to the package departure date and must be made in order to be eligible for the Book with Confidence flexibility.

    4. You are required to travel to a hotspot location en route to Fiji / via any stopover point that is part of your itinerary/flight path (hotspot locations as defined by the CDC). Only applicable if no other route is deemed safe to travel (e.g., If Hong Kong is a hot spot, but you are still able to travel safely via Dubai, then this clause no longer applies).

    5. You are required to quarantine in either Fiji and/or your country of residence/nation of origin or en route at any stopover point that is part of your itinerary/flight path. Only applicable if no other route is available for you to travel via (e.g., If Hong Kong requires quarantining prior to continuing your journey, but Dubai does not, then this clause no longer applies). Costs relating to quarantine are the responsibility of the traveller.
      *This clause is applicable to new bookings from 01 May 2021 until advised otherwise. Future Travel credits will be valid for 2 years post original departure date. Proof of airline reservations required to be eligible. Evidence to be provided in writing from the travel insurance provider including a valid reason required to be eligible. This section only applies if there is no travel insurance policy available to purchase that you would normally be eligible for based on your country of residence/nationality.

  17. Conditions of Carriage: Travel with Vinaka Fiji Volunteering is subject to the Conditions of Carriage of South Sea Cruises Pte Ltd.  A copy is held in our offices or can be viewed here.

  18. Vinaka Fiji is the trading name of the Yasawa Trust Foundation Pte Limited.